Node.js
Introduction
In this tutorial, you will learn how to build an interactive voice response (IVR) call menu. An IVR is a great way to automate the handling of simple customer enquiries and reduce the workload of your customer support team.
When a user calls your Vonage number, they will be presented with two options. One will read the current date and time to the caller using text-to-speech and the other will play an audio file.
The solution code for this tutorial is available on GitHub
Build a Call Menu
Create an interactive voice response (IVR) menu to handle customer calls
Available on:
Steps
1
Introduction2
Prerequisites3
What you will build4
Install the dependencies5
Create the server6
Create the answer webhook7
Create the DTMF webhook8
Create the event webhook9
Configure your Voice application10
Run it!11
Conclusion12
What's next?