RCS Agent Capabilities

Agents are able to interact with users through a range of different options, creating an optimal customer experience as they guide users through conversations. They can send messages to users with a range of message types, including text, images, and videos, as well as more complex messages such as suggested replies and actions, rich cards and carousels.

Rich Cards

Rich Cards - Rich cards combine multiple different types of message elements together into a single unit. They can contain an image or video, title text, a description, and suggested replies or actions.

An example of a Vonage branded RCS conversation.

Suggested Replies

Suggested Replies - When an agent asks a user a question, it can provide suggested replies that it knows how to react to.

An example of an RCS conversation with a suggested reply.

Suggested Actions

Suggested Actions - Similar to suggested replies, agents can also prompt users to complete an action using the native capabilities of their device.

An example of an RCS conversation with a suggested action.

Open a URL

Open a URL - The user's device opens the specified URL either in the device's default browser or in an installed app.

Dial a Number

Dial a Number - The user will be directed to call a phone number specified by the agent.

An example of an RCS conversation with a prompt to dial a phone number.

View a Location

View a Location - The user's device will display the specified location in the device's default map application.

Share a Location - This allows the users to send a location to your agent.

An example of an RCS conversation with a prompt to share a location.

Create a Calendar Event

Create a Calendar Event - The user's default calendar application will open and start creating a new calendar event using data specified by the agent.