Conversations for Salesforce - General Availability Announcement
Published on November 29, 2023


It’s a pleasure to announce that Conversations for Salesforce (CSF) is Generally Available today on Salesforce AppExchange!

Our product is a Salesforce (SF) Connector powered by Vonage APIs, which enables Salesforce users on the Sales & Service cloud to engage with their customers from within Salesforce via SMS, MMS, WhatsApp, via 1-way manual and automated notifications, as well as 2-way conversations.

Conversations for Salesforce (CSF) displayed inside the Salesforce PortalConversations for Salesforce (CSF)


CSF boasts of a lot of powerful features, including no-code, no-hassle onboarding, and the key value creation being in enabling personalized conversations and smart handling of incoming messages via flows (made on Salesforce Flow Builder). It integrates easily with Salesforce features like reporting and analytics, creating cases in conversations, transferring cases from one agent to another, opening/closing a case as needed, etc.

The latest package now supports new features like WhatsApp template management at the Admin level as well.

Get Started

Visit the Salesforce AppExchange to install the Package.

Then, head over to our User Guides to learn how to install and configure the package, an admin guide, and information that shows how to use the package in the Salesforce Mobile Application. Our Support team can be contacted for any queries.

For a product demo, get in touch with your sales POC, email, or visit our product listing page for more information.


Watch out for more updates as we bring new features to the product in the coming months. Meanwhile, please feel free to check out our product page and blogs as well.

Join me on our Vonage Community Slack or send us a message on X, formerly known as Twitter.

DK SahSenior Product Manager

DK (Dhawal) is a seasoned product leader with a passion for organizational strategy, marketing and growth. With 8 years of experience in product development and lifecycle management, he enjoys exploring and discussing new product and strategy-based innovations across various industries.

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