API Errors

When a Vonage API returns an error, for instance, if your account has no credit, the API will return an error in RFC 7807 format.

This provides a basic explanation of what the issue is, why it occurred and steps to resolve it. Check out the example to see how an out-of-credit is formatted.

You'll likely want to consider up-front what errors your application will need to handle, this page provides a list of all the possible errors that could occur with a more detailed explanation of how they can be addressed.

Redact API

CodeInformationActions
invalid-product

Description

The provided product is invalid

Resolution

Modify your request to provide a valid product

premature-redaction

Description

There is a 1 hour time period before data can be redacted to allow for all data to propagate through the Vonage system

Resolution

Wait until the data becomes valid for redaction

rate-limit

Description

The request was rate limited

Resolution

The Redact API supports 170 requests per second. Slow down your request rate