Vonage Conversational Commerce, powered by Jumper.ai

Vonage Conversational Commerce is an end-to-end omni-channel conversational marketing, engagement and commerce SaaS application that enables brands of all sizes create messaging-first customer experiences across popular social, messaging and web platforms. It enables businesses to reach customers on their preferred channel including WhatsApp, SMS, LINE, Facebook Messenger, Instagram, Google Business Messenger, Telegram, Viber, Apple Business Chat, voice, video and more.

Businesses of different sizes are at different levels of embracing conversational experiences. Our solution is designed to meet the different needs by delivering the modules that are most useful, from our marketing, engagement and commerce platform.

Jumper.ai's End-to-End Conversational Solution

Enjoy the rich features of Conversational Marketing & Commerce with the following capabilities:

  • Social Channels: WhatsApp, Facebook Messenger, Instagram, SMS, Viber, Telegram, Line, Google Business Messages.
  • Broadcast Manager: Broadcast to 2 million users per campaign, A/B Testing, Advanced Segmentation, Broadcast Analytics, Gen AI Powered WhatsApp Message Template Generator.
  • Unified Multi Channel Inbox: Canned Messages, Intelligent Routing, Auto-Away Messages, Outbound 1:1 Video and Voice Calling, 1:1 Outbound Broadcast, Capture Customer Attributes, Share Product Details, Cart Creation, Gen AI Powered Live Chat Agent Assistance, Sales Associates/Agent Analytics.
  • Multichannel Chatbot Automation: No Code/ Low Code Bot Builder, Automated Response, Chatbot to Human Handover, Conversation Chat Widget, Guided Product Purchase Journey, Bot Flow Analytics.
  • Built-in Commerce Engine: Product Catalog, Discounts, Stores, Order Management, 30+ payment integrations across APAC and the globe + WhatsApp Pay (Singapore, India), Integration with e-commerce platforms (Shopify) and shipment providers, Order Analytics.
  • Social CRM: Segmentation, Re-Targeting, Referral Program for WhatsApp, Import & Export Customers using CSV, Integration with CRM platforms, Customer and Engagement Analytics.
  • Developers API to seamlessly integrate with Vonage Conversational Commerce: Broadcast API, Conversation API, Customers API, Orders API, Products API, Events Subscription API.
  • Marketing Automation Platform Integrations: Salesforce Marketing Cloud WhatsApp connector, MoEngage WhatsApp connector.

For more information on using Vonage Conversational Commerce, see the Jumper.ai knowledge base and API documentation.

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