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Join developers, entrepreneurs and business owners who are interested in learning more about Laravel for their summer social.

Bring one real customer conversation use case. Leave with a practical AI pilot plan for chat, voice, WhatsApp, CRM, and human handoff. Join us for a hands-on workshop hosted by Dean from Chanl.AI and Benjamin from Vonage. ​Most companies don’t need another AI demo. ​They need to know which customer conversations are worth automating, which ones should stay human, and how to launch an AI agent pilot without creating a bad customer experience. ​In this hands-on workshop, you’ll bring one real support, sales, onboarding, scheduling, billing, or service workflow from your business and redesign it for the AI era. ​Together, we’ll map the conversation, identify where AI can help, define the handoff to human teams, choose the right channel, and create a simple pilot plan you can actually use. ​This is not a coding class - no coding experience needed. It is a practical working session for teams exploring how AI agents can improve customer conversations. ​What you’ll work on ​Pick the right first customer conversation for AI ​Create agents for Text or Voice - look at nuances between different channels - chat, voice, WhatsApp, web, or human handoff ​Map the customer journey from first message to resolution ​Define what the AI should answer, ask, remember, or escalate ​Identify the data, knowledge base, CRM, or support tools needed ​Create test cases for bad answers, escalation failures, and edge cases ​Define success metrics like resolution rate, response time, CSAT, QA, and cost per contact ​Leave with a 30-day roadmap for piloting AI agents for your company or startup ​Who it’s for ​This workshop is designed for: ​CIOs and technology leaders exploring AI pilots ​Product managers designing AI-powered workflows ​CX and support leaders improving customer operations ​Call center and contact center teams ​Startup founders building or evaluating voice/chat agents ​Operators who want practical AI use cases, not hype ​No coding experience is required. ​What you’ll leave with ​By the end, you’ll have a clear plan for deploying customer conversations agents pilot for your company. ​Agenda ​4:30pm - 5pm arrive and network, pizza and snacks ​5:00pm - 7:00pm workshop ​7:00pm - 7:30 Network, ask questions, make friends ​ ​Topics for Workshop ​1. What makes a good AI customer conversation A quick teardown of bad bots, useful agents, and strong human handoff. How to monitor agents in real-time, or get alerts. ​2. Pick your use case, common use cases for AI Score one real customer conversation based on volume, pain, risk, data readiness, and business value. ​3. Map the flow Design what the customer says, what the AI should do, when it should ask questions, and when it should escalate. ​4. Choose the channel and agent goals Decide whether the workflow belongs on chat, voice, WhatsApp, web, SMS, or on Slack with your human support team. ​5. Design the handoff (Memory) Define when the AI stops, what the human receives, and how the customer avoids repeating themselves. ​6. Test before launch Create test cases for hallucinations, policy mistakes, angry customers, missing data, voice interruptions, and failed escalations. ​7. Build your 30-day pilot plan Turn the workflow into a simple implementation brief your team can use after the workshop. ​ ​Hosted by Chanl AI and Fabrik ​Chanl AI is building infrastructure for AI-powered customer conversations across chat, voice, and human teams

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