Use Cases

Retrieve details of a Conversation object for an in-progress voice call

This tutorial describes a use case where the user receives real-time data into their channel. Channels supported are Facebook Messenger, WhatsApp, Viber and SMS.

This tutorial looks at a use case where the user receives relevant product information automatically via Facebook Messenger, without the need for support personnel.

This tutorial describes a use case where a an attempt is made to send a message to a user on their designated channels. If the user does not read the message the process is repeated with the next user on the list. This use case uses the Dispatch API as their is multiple designated channels per user, with failover.