Verify Logs

The Verify Logs section allows you to explore and analyze transactions of your Verify requests.

In this subsection, you will learn how to:

• Access Verify Logs page.
• Interpret the Search verification requests view.
• Interpret the Search verification requests table.

Access Verify Logs

To access the Verify Logs page:

1. Go to the Developer Dashboard -> Logs.
2. Click Verify Logs -> Verify V2.

Search Verification Requests View

After opening the Verify Logs page, you are redirected to the Search verification requests view.

The view allows you to search your logs by:

• Time range - Search up to 30 days of data using options from the dropdown, or by selecting the custom time range and date. For logs older than 30 days, you need to use the Reports API.
• Phone Number - Search logs by entering the ‘To’ number and selecting a Time range.
• Request ID - Search for specific logs by their Request IDs.

After selecting your filters, the table displaying all the matching results will be shown. Because Verify supports various channels, each Verify request you initiate results in distinct requests:

• One for Verify itself, represented by v2 in the results.
• Another one(s) for the specific channel(s) being used.

That is why the table always shows multiple requests for each of the Verify requests made.

Search Verification Requests Table

The Search verification requests table displays detailed information for each request returned by your filters.

You can find the following columns in the table with the results:

• Request Id & API key - Identifies a specific request and its API key.
• Date - Time when the request was made.
• Phone Number - The destination phone number to which the request was made.
• Network - The network associated with the phone number.
• Channel - Shows which channel the request belongs to:
  • v2 - specific for the Verify request. Represents the verify platform fee record.
  • email - specific for the Email channel request.
  • silent auth - specific for the Silent Authentication channel request.
• Status - Shows the status of the Verify requests. Refer to the Status table for details on each status.
• Price - Pertains to the Verify fee and the associated channel fee for each individual record.

Interpreting Search Verification Requests Table

When interpreting the Search verification requests table, remember that Verify logs display each request separately, even when multiple channels are used within a single verification flow. Each attempt is logged independently, with its own channel, status, price, etc. As a result, a single verification may generate multiple log records: one for the v2 request and additional ones for each channel involved.

For example, when Silent Authentication and SMS are used together, and the request fails over from Silent Authentication to SMS, the related requests appear separately:

• The silent_auth request appears with a status of FAILED.
• The SMS request appears with a status of DELIVERED.

This behavior is expected, as each channel attempt is processed and logged independently.

Status Table

The table presents the details for each status of Verify requests: