Voice Analytics

Monitor your Voice API traffic with detailed metrics including call volume, duration, success rates, and cost breakdown by country and destination.

Access Voice Analytics

  1. Log in to your Vonage Dashboard
  2. Navigate to Voice → Analytics in the left sidebar.

View Analytics Tabs

Switch between different analytics views using the tabs at the top:

Overview

Voice Analytics Overview

High-level summary of your Voice activity with visual graphs and key metrics:

Area Chart Visualization:

  • Blue shaded area - Total call volume over time
  • X-axis - Date range
  • Y-axis - Number of calls
  • Interactive - Hover over points to see exact call counts and dates
  • Trend visualization - Quickly identify peaks, valleys, and traffic patterns

Key Metrics Cards:

  • Total calls made and received
  • Outbound vs. inbound ratio
  • Total call duration (minutes)
  • Cost summary for the selected period
  • Quick insights into call patterns

Data Table (below graph):

  • Date-by-date breakdown
  • Outbound, Inbound, and Total call counts
  • Duration and cost data per period

By Day

Voice Analytics By Day

Daily breakdown of Voice activity with detailed granularity:

Line/Bar Chart:

  • Visual representation - Daily call volume displayed as bars or line graph
  • Comparison view - Separate visualization for Outbound (blue) and Inbound (green) calls
  • Trend analysis - See day-over-day changes at a glance

Data Table:

  • Date column - Each day in the selected range
  • Outbound column - Calls made from your account
  • Inbound column - Calls received to your numbers
  • Total column - Combined call traffic
  • Duration column - Total call time in minutes
  • Sort by clicking column headers

By Month

Voice Analytics By Month

Monthly Voice traffic overview for long-term analysis:

Monthly Chart:

  • Long-term trends - Month-by-month call volume visualization
  • Seasonal patterns - Identify recurring seasonal trends
  • Growth tracking - See how call usage evolves over months

Data Table:

  • Month-by-month comparison
  • Call volume and duration aggregated monthly
  • Long-term usage patterns
  • Cost trends over time

Understanding the Graphs

The visual charts in Voice Analytics provide quick insights:

  • Peak detection - Easily spot high-traffic days or months
  • Trend analysis - See if Voice usage is growing, declining, or stable
  • Anomaly identification - Unusual spikes or drops are immediately visible
  • Time-series comparison - Compare different time periods side-by-side
  • Outbound vs. Inbound patterns - Visual color coding distinguishes call direction
  • Duration tracking - Monitor total minutes consumed

Interactive Features:

  • Hover tooltips - See exact values by hovering over any data point
  • Zoom controls - Some views allow zooming into specific time ranges
  • Legend toggle - Click legend items to show/hide specific data series

Filter Your Data

Use the filter controls at the top to narrow your analytics:

Date Range

Select the time period to analyze:

  • Click the From date picker to choose start date
  • Click the To date picker to choose end date
  • Use preset ranges (if available) for quick selection

Direction

Filter by call direction:

  • All - Both inbound and outbound
  • Outbound - Calls made from your account
  • Inbound - Calls received to your numbers

Country
Filter by destination or origin country:

  • All countries - View combined data
  • Select specific country - Drill down to regional performance

Tip: Filters apply to both the graphs and data tables. Use them together to drill down into specific time periods, countries, or call directions.

Understanding the Data Table

Each tab displays a table with Voice metrics below the graphs:

Columns:

  • Date/Month - Time period (depending on active tab)
  • Outbound - Number of calls you made
  • Inbound - Number of calls you received
  • Total - Combined inbound + outbound count
  • Duration - Total call time in minutes
  • Cost - Total cost for the period (EUR)

Features:

  • Sortable columns - Click headers to sort ascending/descending
  • Pagination - Navigate through multiple pages of data (if applicable)
  • Row highlighting - Hover over rows for emphasis
  • Totals row - Bottom row shows aggregated sums

Export Analytics Data

Click the Download button to export your filtered analytics as a CSV file for spreadsheet analysis or reporting.

CSV includes:

  • All visible table data
  • Date/time stamps
  • Call counts (Outbound, Inbound, Total)
  • Duration in minutes
  • Cost data in EUR
  • Filtered results only (respects your current filters)