US & Canada Toll-Free Number Registration

A Toll-Free Number (TFN) is a 10-digit phone number that can be dialed at no charge by the person placing the call, while the recipient bears the charges. Vonage offers TFN voice services in approximately 140 countries. In the US and Canada, each TFN begins with a distinguishing prefix such as 800, 888, 877, 866, 855, 844, or 833.

The US and Canada offer TFN voice, plus text and picture messaging capabilities. TFNs allow A2P business organizations to send and receive SMS text and MMS picture messages. For SMS and MMS, message and data rates may apply.

All purchased TFNs must be registered to ensure SMS and MMS message delivery. TFNs that have not been registered will have their messages blocked.

Note: Vonage does not currently process bulk registrations through this portal.

Toll-Free Number Registration

Search Your TFNs

To view and search your existing Toll-Free Numbers:

  1. Sign in to the Dashboard.
  2. Navigate to US & Canada Toll-Free Number Registration.
  3. Use the search filters to find a specific number.
  4. Click Search to apply the filters.

Register a Toll-Free Number

If you have numbers waiting for registration, a notification banner is displayed at the top of the page:

You have numbers waiting for registration — To send SMS and MMS messages in the US and Canada you're now required to register your TFN.

To register a number:

  1. Click Start registration in the notification banner, or click Register in the Action column next to the number you want to register.
  2. Complete the registration form with your business details.
  3. Submit your registration for review.

Note: Registration is required for all TFNs used to send SMS or MMS in the US and Canada. Unregistered numbers will have their messages blocked by carriers.

Export Your Data

To export a list of your TFNs and their registration statuses, click Export data on the search panel. A file containing your TFN inventory will be downloaded to your machine.

Further Reading