It's hard for me to believe we're already 10 months in! As we approach the end of the year, it feels like the year has flown by.
Every month at Vonage counts, and the last three have been no exception. Here's what we've been up to.
Vonage AI Studio
Imagine if you could improve customer satisfaction by offering better conversation-based self-service to multiple customers at the same time. That's what the Vonage AI studio does.
The best part is you need little to no coding skills to get started. You can focus on designing the best conversation flows to engage your customers with the drag-and-drop interface. It is also possible to use AI Studio through different channels such as voice (telephone), WhatsApp, SMS, and any other channels by using the HTTP agent.
Our developer advocates have put together tutorials for different agent types to get you started.
Also, you no longer have to wait! With Vonage AI Studio out of Developer Preview and generally available, you can sign up and get started right away.
Firebase Video Extension
On the topic of improving customer engagement, video is one of the most effective ways to engage customers deeply, whether through product demonstrations, conversations, or support.
SDKs, what will we do without them? I will tell you, we will be wasting time writing wrapper code. This is why our Developer Relations Tooling Team provides SDKs for our APIs, and the newest API to be added to our SDKs is the Messages API.
It's time to get rid of the old and bring in the new. We released major Ruby and Java SDK updates, including improvements, fixes, and deprecations.
Do you know what is better than SDKs? Demo apps showing SDKs in action. Let me introduce you to the V-app a multi-platform (iOS, Android, Web) demo app that demonstrates the implementation of voice and messaging functionalities.
In the last three months, a lot has happened. We have a lot more in the works and will share them with you in the coming months.