Record a conversation

A code snippet that shows how to record a conversation. Answer an incoming call and return an NCCO that joins the caller to a named conversation. By setting record to true, the conversation is recorded and when the call is complete, a webhook is sent to the eventUrl you specify. The webhook includes the URL of the recording.

Example

Prerequisites

A Vonage application contains the required configuration for your project. You can create an application using the Nexmo CLI (see below) or via the dashboard. To learn more about applications see our Vonage concepts guide.

Install the CLI

npm install -g nexmo-cli

Create an application

Once you have the CLI installed you can use it to create a Vonage application. Run the following command and make a note of the application ID that it returns. This is the value to use in NEXMO_APPLICATION_ID in the example below. It will also create private.key in the current directory which you will need in the Initialize your dependencies step

Vonage needs to connect to your local machine to access your answer_url. We recommend using ngrok to do this. Make sure to change demo.ngrok.io in the examples below to your own ngrok URL.

nexmo app:create "Record Conversation Example" http://demo.ngrok.io/webhooks/answer http://demo.ngrok.io/webhooks/events --keyfile private.key

npm install express body-parser dotenv

Write the code

Add the following to record-a-conversation.js:

require('dotenv').config({path: __dirname + '/../.env'})


const CONF_NAME = process.env.CONF_NAME

const app = require('express')()
const bodyParser = require('body-parser')

app.use(bodyParser.json())

const onInboundCall = (request, response) => {
  const ncco = [{
    "action": "conversation",
    "name": CONF_NAME,
    "record": "true",
    "eventMethod": "POST", //This currently needs to be set rather than default due to a known issue https://help.nexmo.com/hc/en-us/articles/360001162687
    "eventUrl": [`${request.protocol}://${request.get('host')}/webhooks/recordings`]
  }]
  response.json(ncco)
}

const onRecording = (request, response) => {
  const recording_url = request.body.recording_url
  console.log(`Recording URL = ${recording_url}`)

  response.status(204).send()
}

app
  .get('/webhooks/answer', onInboundCall)
  .post('/webhooks/recordings', onRecording)

app.listen(3000)

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Run your code

Save this file to your machine and run it:

node record-a-conversation.js

Prerequisites

Install the CLI

npm install -g nexmo-cli

Create an application

Vonage needs to connect to your local machine to access your answer_url. We recommend using ngrok to do this. Make sure to change demo.ngrok.io in the examples below to your own ngrok URL.

nexmo app:create "Record Conversation Example" http://demo.ngrok.io/webhooks/answer http://demo.ngrok.io/webhooks/events --keyfile private.key

Add the following to `build.gradle`:

compile 'com.vonage:client:6.2.0'
compile 'com.sparkjava:spark-core:2.7.2'

Write the code

Add the following to the main method of the RecordConversation class:

/*
 * Route to answer and connect incoming calls with recording.
 */
Route answerRoute = (req, res) -> {
    String recordingUrl = String.format("%s://%s/webhooks/recordings", req.scheme(), req.host());

    ConversationAction conversation = ConversationAction.builder(CONF_NAME)
            .record(true)
            .eventMethod(EventMethod.POST)
            .eventUrl(recordingUrl)
            .build();

    res.type("application/json");

    return new Ncco(conversation).toJson();
};

/*
 * Route which prints out the recording URL it is given to stdout.
 */
Route recordingWebhookRoute = (req, res) -> {
    System.out.println(RecordEvent.fromJson(req.body()).getUrl());

    res.status(204);
    return "";
};

Spark.port(3000);
Spark.get("/webhooks/answer", answerRoute);
Spark.post("/webhooks/recordings", recordingWebhookRoute);

View full source

Run your code

We can use the application plugin for Gradle to simplify the running of our application. Update your build.gradle with the following:

  apply plugin: 'application'
  mainClassName = project.hasProperty('main') ? project.getProperty('main') : ''

Run the following gradle command to execute your application, replacing com.vonage.quickstart.voice with the package containing RecordConversation:

gradle run -Pmain=com.vonage.quickstart.voice.RecordConversation

Prerequisites

Install the CLI

npm install -g nexmo-cli

Create an application

Vonage needs to connect to your local machine to access your answer_url. We recommend using ngrok to do this. Make sure to change demo.ngrok.io in the examples below to your own ngrok URL.

nexmo app:create "Record Conversation Example" http://demo.ngrok.io/webhooks/answer http://demo.ngrok.io/webhooks/events --keyfile private.key

Install-Package Vonage

Create a file named RecordConversationController.cs and add the following code:

using Vonage.Utility;
using Vonage.Voice.EventWebhooks;
using Vonage.Voice.Nccos;

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Write the code

Add the following to RecordConversationController.cs:

[HttpGet("webhooks/answer")]
public IActionResult Answer()
{
    var CONF_NAME = Environment.GetEnvironmentVariable("CONF_NAME") ?? "CONF_NAME";
    var host = Request.Host.ToString();
    //Uncomment the next line if using ngrok with --host-header option
    //host = Request.Headers["X-Original-Host"];
    var sitebase = $"{Request.Scheme}://{host}";

    var conversationAction = new ConversationAction() 
    { 
        Name = CONF_NAME, Record = "true", 
        EventMethod = "POST",
        EventUrl = new string[] { $"{sitebase}/recordconversation/webhooks/recording" }
    };
    var ncco = new Ncco(conversationAction);
    var json = ncco.ToString();
    return Ok(json);
}

[HttpPost("webhooks/recording")]
public async Task<IActionResult> Recording()
{
    var record = await WebhookParser.ParseWebhookAsync<Record>(Request.Body, Request.ContentType);
    Console.WriteLine($"Record event received on webhook - URL: {record?.RecordingUrl}");
    return StatusCode(204);
}

View full source

Prerequisites

Install the CLI

npm install -g nexmo-cli

Create an application

Vonage needs to connect to your local machine to access your answer_url. We recommend using ngrok to do this. Make sure to change demo.ngrok.io in the examples below to your own ngrok URL.

nexmo app:create "Record Conversation Example" http://demo.ngrok.io/webhooks/answer http://demo.ngrok.io/webhooks/events --keyfile private.key

composer require slim/slim:^3.8 vonage/client

Create a file named index.php and add the following code:

use Dotenv\Dotenv;
use Laminas\Diactoros\Response\JsonResponse;
use \Psr\Http\Message\ResponseInterface as Response;
use \Psr\Http\Message\ServerRequestInterface as Request;

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Add the following to index.php:

require 'vendor/autoload.php';

$dotenv = Dotenv::createImmutable(__DIR__);
$dotenv->load();

define('CONF_NAME', getenv('CONF_NAME'));

$app = new \Slim\App();

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Write the code

Add the following to index.php:

$app->map(['GET', 'POST'], '/webhooks/event', function($request, $response) {
    error_log(print_r($_REQUEST, true));
});

$app->get('/webhooks/answer', function (Request $request, Response $response) {
    //Get our public URL for this route
    $uri = $request->getUri();
    $url = $uri->getScheme() . '://'.$uri->getHost() . ($uri->getPort() ? ':'.$uri->getPort() : '') . '/webhooks/recordings';

    $conversation = new \Vonage\Voice\NCCO\Action\Conversation(CONF_NAME);
    $conversation->setRecord(true);
    $conversation->setEventWebhook(new \Vonage\Voice\Webhook($url));

    $ncco = new \Vonage\Voice\NCCO\NCCO();
    $ncco->addAction($conversation);

    return new JsonResponse($ncco);
});

$app->post('/webhooks/recordings', function (Request $request, Response $response) {
    /** @var \Vonage\Voice\Webhook\Record */
    $recording = \Vonage\Voice\Webhook\Factory::createFromRequest($request);
    error_log($recording->getRecordingUrl());

    return $response->withStatus(204);
});

$app->run();

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Run your code

Save this file to your machine and run it:

php index.php

Prerequisites

Install the CLI

npm install -g nexmo-cli

Create an application

Vonage needs to connect to your local machine to access your answer_url. We recommend using ngrok to do this. Make sure to change demo.ngrok.io in the examples below to your own ngrok URL.

nexmo app:create "Record Conversation Example" http://demo.ngrok.io/webhooks/answer http://demo.ngrok.io/webhooks/events --keyfile private.key

pip install 'flask>=1.0'

Create a file named record-a-conversation.py and add the following code:

from pprint import pprint
from flask import Flask, request, jsonify

app = Flask(__name__)

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Write the code

Add the following to record-a-conversation.py:

@app.route("/webhooks/answer")
def answer_call():
    ncco = [
        {
            "action": "conversation",
            "name": "CONF_NAME",
            "record": "true",
            "eventMethod": "POST",
            "eventUrl": ["https://demo.ngrok.io/webhooks/recordings"]
        }
    ]
    return jsonify(ncco)

@app.route("/webhooks/recordings", methods=['POST'])
def recordings():
    data = request.get_json()
    pprint(data)
    return "Webhook received"

if __name__ == '__main__':
    app.run(port=3000)

View full source

Run your code

Save this file to your machine and run it:

python3 record-a-conversation.py

Prerequisites

Install the CLI

npm install -g nexmo-cli

Create an application

Vonage needs to connect to your local machine to access your answer_url. We recommend using ngrok to do this. Make sure to change demo.ngrok.io in the examples below to your own ngrok URL.

nexmo app:create "Record Conversation Example" http://demo.ngrok.io/webhooks/answer http://demo.ngrok.io/webhooks/events --keyfile private.key

gem install sinatra sinatra-contrib

Create a file named record-a-conversation.rb and add the following code:

require 'sinatra'
require 'sinatra/multi_route'
require 'json'

before do
  content_type :json
end

helpers do
  def parsed_body
    JSON.parse(request.body.read)
  end
end

View full source

Write the code

Add the following to record-a-conversation.rb:

CONF_NAME = "record-a-conversation"

route :get, :post, '/webhooks/answer' do
  [
    {
      action: "conversation",
      name: CONF_NAME,
      record: "true",
      #This currently needs to be set rather than default due to a known issue https://help.nexmo.com/hc/en-us/articles/360001162687
      eventMethod: "POST", 
      eventUrl: ["#{request.base_url}/webhooks/recordings"]
    }
  ].to_json
end

route :get, :post, '/webhooks/recordings' do
  recording_url = params['recording_url'] || parsed_body['recording_url']
  puts "Recording URL = #{recording_url}"

  halt 204
end

set :port, 3000

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Run your code

Save this file to your machine and run it:

ruby record-a-conversation.rb

Try it out

You will need to:

Record a conversation by dialling your Vonage Number (this code snippet).
Download the recording. See the Download a recording code snippet for how to do this.

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